We Are Here to Help!

Your queries are always welcome: Give us a call, write to us or find out more in the questions & answers with detailed information.

Are You a New Customer? Welcome!

Take Your First Step into the World of Car Parts. Your journey starts here! Begin by registering for a business account with Emil Frey Autoteilewelt. You will find out exactly which documents you need, step by step, during the registration process—or you can check our FAQs for more details. Got questions about signing up? Feel free to email us or give us a call. We are excited to work with you and warmly welcome you to Emil Frey Autoteilewelt.

 

 

register now

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+49 (0) 6031 793 0

Questions about registering for a new business customer account?
You can reach us during our telephone hours from Monday to Friday,

8:00 am to 6:00 pm. Please feel free to call us!

 

Or send us your request by e-mail to:

kundencenter(at)autoteilewelt.de

 

 

Already a Customer? We Are Here to Help!

As a registered existing customer, we offer you direct contact options tailored to your enquiry.

Please provide your customer number and, if applicable, your order number when contacting us.

You can reach us by phone during our telephone hours, Monday to Friday, from 8:00 am to 6:00 pm

Alternatively, feel free to use the contact form below for your individual enquiry.

We are happy to assist you!

Existing Customer Hotline: Wheels & Tyres
Existing Customer Hotline: Accessories & Workshop Equipment
Existing Customers Hotline: Oil & Lubricants
Existing Customers Hotline: Claims

Write to Us with Your Enquiry

We look forward to hearing from you! Providing the following key details will help us respond to your enquiry at our customer service centre as quickly as possible.

 

The Logistics Network of Emil Frey Autoteilewelt

We operate our own warehouses and logistics centres at these eleven locations.

 

Frankfurt site

Emil-Frey-Straße 8, 61169 Friedberg

 

Bochum site

Wilhelm-Leithe-Weg 81, 44867 Bochum

 

Hanover site

Vor dem Osterholze 2, 31275 Lehrte

 

Kassel site 

Werner-Heisenberg-Str. 22, 34123 Kassel

 

Dresden site

Liebstädter Straße 5, 01277 Dresden

 

Leipzig site

Pötzschker Weg 2-4, 04179 Leipzig

 

Berlin site

Zum Stichkanal 1A, 16727 Velten

 

Waiblingen site

Schüttelgrabenring 16, 71332 Waiblingen

 

Karlsruhe site

Am Storrenacker 16, 76139 Karlsruhe

 

Winkelhaid site

Schlagwiesen 1, 90610 Winkelhaid

 

Herbrechtingen site

Carl-Benz-Straße 4, 89542 Herbrechtingen

Learn More:
Your Questions, Our Answers.

Read interesting facts, frequently asked questions and much more information about the Emil Frey Autoteilewelt here.

 

 

This is Emil Frey Autoteilewelt: Get to Know Us.

Who is Emil Frey Autoteilewelt?
Which customers does Emil Frey Autoteilewelt serve?
Why is Emil Frey Autoteilewelt both a partner to the trade and the industry?

Partner for Professionals:
How to Work with Emil Frey Autoteilewelt.

How can I open a business customer account with Emil Frey Autoteilewelt?
For which car brands can I order original parts from Emil Frey Autoteilewelt?
What are OE parts, and how can I order them from Emil Frey Autoteilewelt?
Which product groups can I order from Emil Frey Autoteilewelt as a professional?

Delivery and Performance:
This is Where Out Logistics Shine.

What speaks in favour of Autoteilewelt as an efficient partner?
What are the deliver times for customers?
Why are high delivery capability and delivery reliability so important for the automotive industry?

Ordering and Order Management:
This Is Your Digital Workplace.

How can I order from Emil Frey Autoteilewelt?
EFA Parts App: Can I also use my smartphone to order?
Webshop: How can I order digitally and manage orders?
Brand hotlines: How can I order by phone?

Terms and Services: Explained at a Glance.

What is Distrigo and how do Stellantis dealers also benefit from it in the Autoteilwelt?
What is Partslink24 and how do business customers benefit from Emil Frey Autoteilewelt?
What is NOX?
What is the EFAKAT+ parts catalogue from Autoteilewelt?