
We Are Here to Help!
Are You a New Customer? Welcome!
Take Your First Step into the World of Car Parts. Your journey starts here! Begin by registering for a business account with Emil Frey Autoteilewelt. You will find out exactly which documents you need, step by step, during the registration process—or you can check our FAQs for more details. Got questions about signing up? Feel free to email us or give us a call. We are excited to work with you and warmly welcome you to Emil Frey Autoteilewelt.
Questions about registering for a new business customer account?
You can reach us during our telephone hours from Monday to Friday,
8:00 am to 6:00 pm. Please feel free to call us!
Or send us your request by e-mail to:
kundencenter(at)autoteilewelt.de
Already a Customer? We Are Here to Help!
As a registered existing customer, we offer you direct contact options tailored to your enquiry.
Please provide your customer number and, if applicable, your order number when contacting us.
You can reach us by phone during our telephone hours, Monday to Friday, from 8:00 am to 6:00 pm
Alternatively, feel free to use the contact form below for your individual enquiry.
We are happy to assist you!
Write to Us with Your Enquiry
We look forward to hearing from you! Providing the following key details will help us respond to your enquiry at our customer service centre as quickly as possible.
The Logistics Network of Emil Frey Autoteilewelt
We operate our own warehouses and logistics centres at these eleven locations.

Frankfurt site
Emil-Frey-Straße 8, 61169 Friedberg
Bochum site
Wilhelm-Leithe-Weg 81, 44867 Bochum
Hanover site
Vor dem Osterholze 2, 31275 Lehrte
Kassel site
Werner-Heisenberg-Str. 22, 34123 Kassel
Dresden site
Liebstädter Straße 5, 01277 Dresden
Leipzig site
Pötzschker Weg 2-4, 04179 Leipzig
Berlin site
Zum Stichkanal 1A, 16727 Velten
Waiblingen site
Schüttelgrabenring 16, 71332 Waiblingen
Karlsruhe site
Am Storrenacker 16, 76139 Karlsruhe
Winkelhaid site
Schlagwiesen 1, 90610 Winkelhaid
Herbrechtingen site
Carl-Benz-Straße 4, 89542 Herbrechtingen
Learn More:
Your Questions, Our Answers.
Read interesting facts, frequently asked questions and much more information about the Emil Frey Autoteilewelt here.
This is Emil Frey Autoteilewelt: Get to Know Us.
Emil Frey Autoteilewelt is sometimes abbreviated to EFA or Autoteilewelt.
In 2005, the spare parts and accessories supply division within the Emil Frey Group Germany was bundled as an independent division and EFA Autoteilewelt GmbH was founded.
Emil Frey Germany as a strong umbrella for Emil Frey Autoteilewelt.
Under the umbrella of Emil Frey Germany, Emil Frey Autoteilewelt has since been a specialised wholesaler for car parts, accessories, lubricants, workshop supplies, wheels and tyres. Business customers can order from five product ranges in the Autoteilewelt webshop, in the EFA Parts smartphone app or over the phone with over 40 specialised brand hotlines.
100 years of tradition: the Emil Frey family business.
At the heart of the Emil Frey Group is Emil Frey AG, founded in 1924 and based in Zurich. The group of companies, which operates throughout Europe, is one of the largest car dealers in Europe.
learn more about EMil Frey Autoteilewelt Become a customer now!
As a car parts wholesaler Emil Frey Autoteilewelt co-operates exclusively with tradespeople who have opened a business customer account.
We are partners for professionals.
As a specialised automotive parts wholesaler, Emil Frey Autoteilewelt supplies, among others, brand-bound car dealerships, but also independent workshops, body and paint shops, workshop chains and tyre dealers. EFA Autoteilewelt GmbH is also the exclusive parts partner for major customers such as fleet operators, insurance companies and motor vehicle damage insurers as well as car parts resellers.
Corporate customers can easily place orders in our webshop, via smartphone app or by calling one of our more than 40 brand hotlines.
Equally important for customers of Emil Frey Autoteilewelt is the modular scalability: We supply car dealership groups of corporate size as well as small family businesses. Our customers include classic brand-bound car dealerships as well as multi-brand businesses and independent garages. We supply individually and always customised.
our target groups at a glance Become a customer now!
Emil Frey Autoteilewelt is an efficient partner for thousands of car dealerships and workshops for the supply of spare parts for over 40 vehicle brands. We are also the exclusive parts partner for car manufacturers and importers.
This is how Emil Frey Autoteilewelt customers benefit.
International vehicle brands rely on our expertise to manage their Europe-wide parts logistics: this ranges from stockpiling in our own warehouses to transport and logistics through to complete order processing for the dealer networks. Mastering both disciplines is what characterises our special expertise. Emil Frey Autoteilewelt delivers and performs at the level and with the high standards that OEM manufacturers have for their original parts distribution.
Partner for Professionals:
How to Work with Emil Frey Autoteilewelt.
As a wholesaler for automotive parts, Emil Frey Autoteilewelt co-operates exclusively with tradesmen and resellers.
You can register at shop.autoteilewelt.de
This is how you open an account with Emil Frey Autoteilewelt.
Please go to shop.autoteilewelt.de and click on ‘Register as a new customer’.
We ask you to prepare the following company documents as a PDF:
Company letter or invoice form
Business registration
Trade register / trade card (if registered)
The declaration on the reuse of original parts is required for Mercedes, BMW and VW Group brands. The form is available for download in the registration process.
The description of the parking space for a night-time delivery (NOX) is also available as a form in the registration process.
In addition, please provide us with your company details such as contact person, bank details and details of delivery addresses.
Directly to the webShopbecome a customer now!
Business customers of EFA Autoteilewelt GmbH order original parts or OE parts for vehicles from over 40 manufacturer brands.
These also include exotic brands or brands that are no longer active in vehicle sales today.
Reliable identification in the original manufacturer parts catalogue.
For example, you can order Ford spare parts or genuine VW parts as well as genuine parts for Stellantis brands from the PSA parts catalogue at the click of a mouse in our online shop. As a specialist automotive parts wholesaler, Emil Frey Autoteilewelt has access to all official car manufacturer parts catalogues, which allows precise identification of precisely fitting original parts at the first attempt.
By the way: As a genuine full-range supplier, our range also includes OE parts in original equipment quality from well-known suppliers. We offer the powerful EFAKAT+ parts catalogue especially for this product group.
This is what is meant by OE parts.
OE parts are often also referred to as spare parts in original equipment quality. OE parts are vehicle parts that are similar in design and function to the original parts of the car manufacturer, but are sold under a different brand name, for example with the supplier's logo. They are often even manufactured on the same production lines of the supplier industry.
These are the advantages of OE parts.
The best OEM quality of the car parts at a particularly competitive price make these car spare parts interesting for repairs to older vehicles that are in keeping with their current value. With this range, Emil Frey Autoteilewelt offers an alternative especially for independent workshops with a price-sensitive clientele. In addition, OE parts are also an important argument for accident repairs with centralised claims management by insurers.
This is how customers of Autoteilewelt benefit from OE parts.
Tradespeople order OE parts directly from our webshop. The specialised parts catalogue EFAKAT+ is available there for a precise search in a comprehensive range.
Emil Frey Autoteilewelt is the first address for all the needs of car dealerships and workshops from a single source.
The core range of original parts for over 40 car brands is supplemented by OE parts in OEM quality.
In addition, there are lubricants from many well-known manufacturers for numerous engine and brand specifications.
The workshop supplies range not only includes tools for garages, but also workshop equipment, protective clothing and special chemicals for cleaning and care.
For loose tyres and wheels with rims, the Autoteilewelt webshop offers its own tyre shop and a powerful wheel configurator. This makes Emil Frey Autoteilewelt an efficient tyre wholesaler during and outside the wheel change season.
Delivery and Performance:
This is Where Out Logistics Shine.
EFA Autoteilewelt GmbH is part of Emil Frey Germany, one of the largest car dealers in the country. Our services for brand dealers and independent workshops are therefore customised and have been tried and tested since 2005. Whether repair, inspection, warranty claim, accident repair or current value offer: Emil Frey Autoteilewelt offers the right part.
Important here: We offer a precise parts identification service thanks to access to original manufacturer catalogues. So the part fits first time. This saves time and a lot of stress. There are no minimum order values, small quantities are delivered overnight by NOX overnight express. One supplier, one ordering channel, one invoicing process: this is how efficient procurement works for the automotive industry today.
our ordering channels become a customer now!
The high level of logistics expertise in warehousing and delivery in eleven logistics centres throughout Germany is a unique selling point of EFA Autoteilewelt GmbH. Our own warehousing leads to high delivery capability and delivery reliability. Added to this are short delivery times in our car parts express dispatch.
Emil Frey Autoteilewelt delivers by overnight express.
As an industry pioneer, we have been delivering every part throughout Germany overnight with the service provider NOX since 1992. Delivery in an overnight depot box is not the exception at Emil Frey Autoteilewelt, but the rule. If an order is placed by 6.00 pm, the goods are deposited overnight by 8.00 am at the latest in the dealer's or workshop's overnight dispatch box, which must be set up to ensure smooth delivery.
In selected regions, deliveries are even made several times a day.
In selected regions, businesses receive orders arriving by 10.00 am directly on the same day by 2.00 pm. In some areas, multiple express deliveries of car parts are even possible on the same day: deliveries then arrive two to four times a day.
more on delivery, storage Become a customer now!
Keeping your own stocks of spare parts in car dealerships and workshops is costly, resource-intensive and ties up valuable liquidity that is lacking elsewhere. Emil Frey Autoteilewelt sees itself as having a special responsibility here. As the industry's rolling warehouse, spare parts and accessories must always be in the right place at the right time. State-of-the-art technology and digitalisation ensure high delivery performance. When it comes to warehousing, the logistics department at Emil Frey Autoteilewelt relies on the industry standard of SAP.
These are the success factors for high delivery reliability.
Another core element of high availability is the extensive storage capacity at eleven locations throughout Germany. This ensures high parts availability even in times of parts shortages or supply chain problems. This logistical performance is unrivalled in the automotive parts market and is an important differentiator for Emil Frey Autoteilewelt.
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Ordering and Order Management:
This Is Your Digital Workplace.
As a professional, you have several ways to order from Emil Frey Autoteilewelt. Whether on the computer, mobile via smartphone or tablet or on the phone: we are always available in your everyday working life, wherever you want to complete your tasks.
How to order in the webshop.
As a registered existing customer, you can order genuine parts, identical parts, car accessories, lubricants, workshop supplies as well as loose tyres and complete wheels in the Autoteilewelt webshop. The webshop is also your digital workplace with centralised document management, returns management and practical shopping basket functions.
How to order by phone via the brand hotline.
The Emil Frey Autoteilewelt brand hotlines characterise us as genuine specialists in the wholesale of car parts. We offer dedicated telephone numbers for over 40 brands, where our customers can reach experienced experts for each brand. The professionals can help you search the manufacturer's original parts catalogue to correctly identify the spare part and part number or even put together entire parts sets.
How to use the EFA Parts App.
The EFA Parts app is the practical ordering method for smartphones. In addition to functions such as quote requests or direct orders, the smartphone app for Google or Android utilises all the strengths of a smartphone. Send us a voice message, use the chat function, send us a photo of a part number for a new order or send us an email.
How to use Partslink24 to order from Emil Frey Autoteilewelt.
The multi-brand portal partslink24 offers the current original parts database for 50 car, commercial vehicle and two-wheeler brands. The platform offers unique parts identification via the chassis number and professional search functions in the manufacturer catalogue. Registered users of partslink24 select their preferred parts wholesaler for ordering and delivery. Simply select Emil Frey Autoteilewelt as your supplier to combine the advantages of partslink24 with the proven delivery reliability and high parts availability of Autoteilewelt.
More about our Ordering Channels become a customer now!
These are the most important advantages of the EFA Parts App.
Simply use your existing registration for the Autoteilewelt webshop to use the EFA Parts App. You do not need to register again.
You can also conveniently view orders via the EFA Parts app in your usual order management system in the webshop. All orders come together there, regardless of which ordering method you choose.
Use the app to quickly complete a task directly in the workshop or parts warehouse. The smartphone app makes your car parts world mobile.
Send a voice message, use the chat, send us a photo of a part number or create images relating to complaints that can be uploaded directly to the EFA Parts App.
Handy tips and functions of the EFA Parts App.
The app displays all current orders, offers and complaints as an order overview, which can also be sorted by criteria.
A complaint can be created particularly efficiently. The damage photos are created directly with the camera of the mobile device or selected from existing photos.
The chat function, which is available for orders and order details or complaints, is practical.
An order can be placed not only with a known part number - a photo, a short text or a voice message are also possible.
more about Efa parts App ://play.google.com/store/apps/details?id=de.autoteilewelt.parts4efa.app&hl=de&plips://apps.apple.com/de/app/efa-parts/id1499
The webshop at shop.autoteilewelt.de is the portal to the world of car parts - from ordering to order management.
Order the entire range of parts, tyres, accessories, lubricants and workshop supplies in our webshop. Here you will also find the tyre configurator or can order original parts and identical parts directly by article number.
Das sind die Vorteile des Online-Teileshops der Emil Frey Autoteilewelt.
Der Webshop leistet aber noch mehr. Als Ihr digitaler Arbeitsplatz haben Sie hier das gesamte Dokumentenmanagement im Griff. Vom Auftrag bis zum Lieferschein, von der Retoure bis zum Garantiefall – der Webshop bringt die Autoteilewelt auf den Punkt.
Der Schnellzugriff auf die wichtigsten Management-Funktionen bietet zum Beispiel den Download von Rechnungen, zeigt Aufträge und Storno-Anfragen oder listet Lieferscheine. Praktisch: Die Nutzerverwaltung mit individuellen Rechteprofilen lässt sich direkt im Benutzerkonto anlegen.
The brand hotlines are your free direct line to Emil Frey Autoteilewelt. More than 80 brand specialists provide advice on technical questions, research in the original manufacturer catalogue or put together repair kits. We offer specialised telephone numbers for over 40 car brands.
This is what distinguishes the Emil Frey Autoteilewelt brand hotlines.
Our brand hotlines do not end in an anonymous call centre, but you always speak to our own in-house team. This is what sets us apart in the German aftermarket.
The professionals on the phone can help you search the manufacturer's original parts catalogue for the correct identification of the spare part and part number or even put together entire parts sets according to the damage report.
The experts on the brand hotlines have been part of the Emil Frey Autoteilewelt team for many years. Our customer service is characterised by personally known contacts. The permanent contacts thus become an extended service team for the warehouse and workshop in the car dealership or service centre.
Terms and Services: Explained at a Glance.
What is Distrigo?
Distrigo is the parts distribution network of the Stellantis brand group for the supply of spare parts. Emil Frey Autoteilewelt is a Distrigo distribution partner in selected regions.
Who is Distrigo aimed at?
Distrigo Stellantis is aimed specifically at independent garages and authorised workshops of all Stellantis brands. The range includes automotive spare parts, accessories, tyres, workshop equipment and consumables.
What parts does Distrigo supply?
Distrigo supplies car spare parts from a total of eleven brands, including Peugeot spare parts, Citroën spare parts, Opel original parts and Fiat spare parts.
In addition, there are Eurorepar spare parts from the Group's own workshop chain Eurorepar as well as aftermarket car parts from well-known suppliers. Sustainable SUSTAINera parts round off the range.
our order channels become a customer now!
What is partslink24?
The alternative ordering method via the partslink24 online platform is the ideal complement to the Autoteilewelt webshop and the brand hotline. Partslink24 is an online platform for the automotive parts trade that brings together car dealerships or workshops as customers on the one hand and professional parts wholesalers as suppliers on the other. Partslink24 is characterised by simple operation and a uniform user interface for all brands.
The multi-brand portal partslink24 offers the complete and up-to-date original parts database of currently 50 car, commercial vehicle and two-wheeler brands.
How does partslink24 work?
The platform offers secure and unique parts identification by entering the chassis number and then professional search functions in the manufacturer catalogue. This means that part numbers can also be found quickly.
The parts detail display offers further parts information, the part number and technical drawings and provides information on whether additional parts can be ordered at the same time.
The shopping basket at partslink24 shows an overview of the selected parts, which can then be ordered from the dealer of choice. Alternatively, it is also possible to simply request a quote.
Registered partslink24 users select their preferred parts wholesaler for the order and subsequent delivery.
What are the advantages of partslink24 for customers of Autoteilewelt?
Linking partslink24 with Autoteilewelt as a preferred delivery partner offers many advantages:
Car dealerships and workshops use partslink's tried-and-tested parts catalogue to search for OEM part numbers quickly and efficiently.
At the same time, a stock enquiry reliably shows all parts immediately available at Autoteilewelt.
The prices displayed in the partslink24 shopping basket then also take into account the individual discount scale stored with Autoteilewelt as usual.
You can also request a quote from Autoteilewelt via partslink24.
Via the partslink24 ordering channel, customers benefit from Autoteilewelt's strong logistics: overnight delivery via the eleven Autoteilewelt delivery centres, use of the existing overnight depots.
This makes the partslink24 ordering channel the ideal complement to the Autoteilewelt webshop and the brand hotline.
What is NOX?
NOX is an overnight express service provider that specialises in time-critical parts deliveries for car dealerships and workshops, among other things. Emil Frey Autoteilewelt cooperates with NOX Nachtexpress, among others, for the overnight delivery of automotive spare parts. Overnight delivery for car parts is not the exception but the rule at Emil Frey Autoteilewelt, even for most parts.
How does overnight delivery of car parts work?
If an order is placed with Autoteilewelt by 6:00 pm, the goods are deposited in the dealer's overnight depot box by 8:00 am at the latest. The establishment of such a deposit box on the premises of the workshop or car dealership is a prerequisite for receipt-free delivery. Returns are also collected at the same time. Emil Frey Autoteilewelt has been delivering every part throughout Germany using the car parts overnight express service - and has been an industry pioneer since 1992.
What are the advantages of NOX?
Spare parts are therefore available in time for the start of work.
This enables reliable workshop planning and reduces downtimes for customer vehicles.
The short time window between ordering and delivery ensures great flexibility the day before.
OE parts in original equipment quality in the Emil Frey Autoteilewelt range open up new scope for value-for-money offers without compromising on quality. With its own EFAKAT+ OE parts catalogue, Emil Frey Autoteilewelt keeps its promise to always supply all parts from a single source.
Ordering OE parts in your own parts catalogue.
A digital, modular workshop catalogue was integrated into the existing web shop specifically for this purpose. Customers can also order from a broad portfolio of OE parts in the powerful EFAKAT+ catalogue. In addition to the abbreviation for Emil Frey Autoteilewelt (EFA), EFAKAT+ was also named after the OE parts catalogue, which is the digital centrepiece of the new range. By clicking on the EFAKAT+ tile directly on the webshop homepage, parts professionals can access our identical parts catalogue. The entire order management process, from the invoice to the delivery note, is of course carried out conveniently and centrally as usual via the Emil Frey Autoteilewelt business customer account.